Delivery Information


FREE Delivery for orders over £30.

If you spend £30 or more in store you will qualify for FREE Standard Delivery. 

Click & Collect

If you live locally take advantage of our click and collect service. It really is as simple as it sounds:

‘just click online – collect anytime!’.

Check out with our online shopper, & you can request a collection at our pet shop in Horfield. We will simply send you an email when your order is ready for collection at your specified location

Please note that Saturdays & Bank Holidays are not considered a working day by Royal Mail or courier companies and next day orders placed after 12:30pm on Thursdays or before 2:00pm on Fridays are therefore likely to be delivered on Monday rather than Saturday. Also, there are some geographical exceptions applicable to the  delivery service, such as distant or remote areas of Scotland, Northern Ireland and the islands of Britain. If in doubt, please call us for further information.

Delivery charges:

All rates are automatically sorted on checkout page with a choice of 1st or 2nd class and Click & Collect.  

Lots of items include delivery already, Others from £1.50 to a maximum postage upto 25kg is £8.95

Remote delivery surcharges

Some areas throughout the UK are considered as remote areas by our courier and will incur an additional charge to shipping. The full list of postcodes that relate to this additional fee are as follows:

AB37-AB38, AB44-AB45, AB53-AB56 (ABERDEEN), CA18-CA27 (CARLISE), HS1-HS9 (OUTER HEBRIBES), IM (ISLE OF MAN), IV14-IV28, IV30-IV32, IV36, IV40-IV56, IV7, IV9-IV12 (INVERNESS), KA27-KA28, KW (KIRWALL), LA15-LA23 (LANCASTER),PA20, PA21-PA38, PA41-PA49, PA60-PA78, PA80-PA88 (PAISLEY), PH17-PH26, PH30-PH44, PH49-PH50 (PERTH), TR21-TR25 (TRURO), ZE (LERWICK)

If the delivery address to select is within the above areas the apropriate cost will be calculated before you confirm your order. It is your responsibility to enter your full postcode. If the full postcode isnt entered this can delay your order & may be subject to additional shipping charges.

Please remember that deliveries may need to be signed for. It is your responsibility to ensure you are home or able to collect the item if the courier was unable to find you at home. We'll happily send your purchase to your work or a neighbour if this helps. If you are not at home and delivery was not possible, we reserve the right to apply further delivery charges should you require us to re-send your item. Please make sure you keep the receipt enclosed with your goods.

Please Note We are unable to ship any frozen products. All frozen products on the site are for Click & Collect only.

Also some products are for click & collect only to to agreements with manufacturers for which no internet sales these will only have the option of click & collect.